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By Dina Beaucage It’s no secret that the year 2020 has had a major impact on businesses of every shape and size. Businesses in some industries are thriving as a result of the COVID-19 pandemic and others, that have been forced to close their doors — even temporarily — might …
Turning Risks into Opportunities
By Daniela DeTommaso Real estate is one of the most unpredictable and ever-changing industries, dictated by the push-and-pull of housing supply and demand. Yet, if there is one constant, it is that the industry is able to withstand significant economic uncertainty and volatility in the market. This remains true in …
Are North American Banks Ready for the Digital Identity Challenge?
By Liz Lasher With COVID-19 restricting people’s ability or willingness to engage in face to face interactions banks are looking to their digital channels for continued growth. Key to delivering great customer experiences (CX) is the way in which banks verify that applicants are who they say they are. This …
How COVID-19 Accelerated Global Payments
By Christian Spaltenstein The impact of COVID-19 has been significant and widespread across all business sectors globally. From displaced workforces to new regulatory barriers, businesses have been faced with unexpected challenges affecting their profitability and in many cases survival. While the struggle to pivot from the existing model is still …
Changing SMB Finance
By Ian Duffy The front-page headlines of news media business sections tell of big companies going under — and since the beginning of the COVID-19 pandemic the list of casualties keeps getting longer — with bankruptcies up 50 percent since last year. Household names such as Le Château, Geox, Cirque …
2021 Predictions
1. The digital customer experience becomes a priority for financial services as consumer demographics and behaviors evolve. Millennials, the largest segment of the workforce, and Gen Z, the largest population today, are driving more tech-savvy activities than ever before. These generations tend to be more challenging to satisfy and want …
Tackling Debt Remains Canadians’ Number One Financial Priority for 11th Year in a Row
TORONTO, ON—Despite a global pandemic and financial uncertainties, a new CIBC study finds that for the 11th straight year, paying down debt remains the number one financial priority for Canadians heading into the new year (20 percent), followed closely by keeping up with bills/getting by at 18 percent. Optimism for …