Customer ServicePaymentsSummer 2021 Issue

With Work-at-Home agents on the rise, here’s how to secure payments

…and Improve CX By Gary E. Barnett For most consumers, the idea of handling a transaction or conducting business through a call center brings a reassuring sense of security and confidentiality. This is especially true with larger, more established brands; customers trust that stringent regulations, employee background checks and oversight …

Canadian Equipment Finance Fall 2019 IssueCustomer ServiceIndustry Trends

Servitization to Supplant Ownership?

By Brendan Read Traditional ownership of assets and financing for notably automotive, office equipment, healthcare and agricultural products may soon become obsolete, tossed into the recycling bin. In its place will be product-as-a-service, or pay-per-use assets, also known as servitization. Servitization is an alloy of changing customer preferences to an …