Customer ServiceFinTech

Symend Infuses $40M in Growth Capital to Transform Customer Engagement with Behavioral Science

Funding supports growing demand for behavioral engagement technology CALGARY, AB–Symend, a leader in Behavioral Engagement Technology™,  has raised more than US$40 million to further accelerate its growth and global market expansion. The company is on track to double the number of customers served for the third consecutive year and will …

Customer ServicePaymentsSummer 2021 Issue

With Work-at-Home agents on the rise, here’s how to secure payments

…and Improve CX By Gary E. Barnett For most consumers, the idea of handling a transaction or conducting business through a call center brings a reassuring sense of security and confidentiality. This is especially true with larger, more established brands; customers trust that stringent regulations, employee background checks and oversight …

Canadian Equipment Finance Fall 2019 IssueCustomer ServiceIndustry Trends

Servitization to Supplant Ownership?

By Brendan Read Traditional ownership of assets and financing for notably automotive, office equipment, healthcare and agricultural products may soon become obsolete, tossed into the recycling bin. In its place will be product-as-a-service, or pay-per-use assets, also known as servitization. Servitization is an alloy of changing customer preferences to an …