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By Rich Stuppy A chargeback happens when a consumer disputes a charge to their debit or credit card with their bank. In many cases, disputes are the result of fraudulent activity. As a result, banks reimburse consumers for the charged amounts: the “chargeback.” But those disputes are bad news for …

By Bob Stark With business buyers increasingly adopting the convenient payment methods they’ve come to know as consumers, it’s no surprise that cheque usage has been steadily declining for years. According to the Association for Financial Professionals, 36 percent of all business-to-business (B2B) payments received by businesses in 2019 were …

By Colin Smyth 2020 was one of the most difficult years the travel industry has ever seen. Due to the restrictions in place for much of the year, international travel has taken a significant hit, with airline passenger revenue estimated to decline by as much USD314 billion: approximately 55 percent …

Interview with Cyrielle Chiron, Payments Canada A Changing Landscape The end-of-year survey by Payments Canada demonstrates how much the COVID-19 pandemic continues to impact Canadians’ spending and purchasing habits. The survey results show the pandemic continues to accelerate several trends we’ve seen over the last few years — including the …

By Dina Beaucage It’s no secret that the year 2020 has had a major impact on businesses of every shape and size. Businesses in some industries are thriving as a result of the COVID-19 pandemic and others, that have been forced to close their doors — even temporarily — might …

By Daniela DeTommaso Real estate is one of the most unpredictable and ever-changing industries, dictated by the push-and-pull of housing supply and demand. Yet, if there is one constant, it is that the industry is able to withstand significant economic uncertainty and volatility in the market. This remains true in …

By Liz Lasher With COVID-19 restricting people’s ability or willingness to engage in face to face interactions banks are looking to their digital channels for continued growth. Key to delivering great customer experiences (CX) is the way in which banks verify that applicants are who they say they are. This …

By Christian Spaltenstein The impact of COVID-19 has been significant and widespread across all business sectors globally. From displaced workforces to new regulatory barriers, businesses have been faced with unexpected challenges affecting their profitability and in many cases survival. While the struggle to pivot from the existing model is still …

By Ian Duffy The front-page headlines of news media business sections tell of big companies going under — and since the beginning of the COVID-19 pandemic the list of casualties keeps getting longer — with bankruptcies up 50 percent since last year. Household names such as Le Château, Geox, Cirque …

1. The digital customer experience becomes a priority for financial services as consumer demographics and behaviors evolve. Millennials, the largest segment of the workforce, and Gen Z, the largest population today, are driving more tech-savvy activities than ever before. These generations tend to be more challenging to satisfy and want …